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Complaints

 We have a new appointment booking system called eConsult.

Simply go to https://portlandmedical.webgp.com/  to get help from the practice within 24 hrs. This is our new way of helping you. You can ask for advice, request a GP letter or sick note.

To find out how eConsult works please click here.

 You can order repeat medication online using the NHS app, through your local pharmacyPatient Access or through our website.


 

Complaints may be received either verbally or in writing and must be forwarded to the Complaints Manager Miss Sabrina Ruffles.

 

If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.

NHS England

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

( Helpline 0300 311 2233 – Customer Care Centre)

Ombudsman

Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

( Helpline: 0345 015 4033)

Website www.ombudsman.org.uk

NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

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Your Neighbourhood Professionals. Just a Click Away!